Becoming future-ready, digitally

The size of the logistics industry in India is estimated at USD 215 billion, with the express logistics sector emerging as one of the fastest-growing logistics segments with a 15% revenue CAGR for the past 5 years. With the increased use of technology, greater digitalisation, and the adoption of new-age technologies such as artificial intelligence and blockchain, it is estimated that the industry will be worth USD 1250 billion by 2028. Gati-KWE, a market leader in express logistics, was among the first few Indian logistics companies that invested significantly in technology, even as far back as the early 90s.

Gati-KWE, over the years, has built a legacy as an enabler of businesses, with a reach that penetrates right into the depths of the country spanning more than 19,800 PIN Codes in 735 of India’s 739 districts.

Setting new standards

Since becoming part of the Allcargo Group, a global logistics conglomerate and India’s largest integrated logistics services provider, Gati-KWE has taken several steps to modernize logistics and set new standards of customer service, apart from enabling one of the most extensive partner networks across the country.

Deployment of smart digital solutions to facilitate speedier last-mile deliveries, API integration, online tracking, and instant assistance on WhatsApp have helped Gati-KWE effectively leverage a network of 1800 business partners, including small and new-age players and 369 franchises.

Customer centricity

While there is a constant endeavour to modernize and automate infrastructure, upskill people and develop new and innovative products, customer-centricity remains a top priority. From offering customers digital payment modes like COD and FOD, putting in place e-billing, to launching a WhatsApp chatbot – Gati Genie, Gati-KWE is clearly focused on accelerating not just its digital transformation, but also improving customer satisfaction.

The logistics major also specializes in offering customized supply chain services for businesses across different industry verticals, helping them achieve crucial cost optimization.

“With enhanced capabilities to handle every distribution need of our clients, we have cemented a formidable position as the most preferred distribution and supply chain solutions provider, and we will continue to relentlessly consolidate this position”, says Huafreed Nasarwanji, Chief Commercial Officer, Gati-KWE.

Conclusion

The logistics major is optimistic about the structural and operational transformation. With the adoption and integration of technology-enabled processes and operations, Gati-KWE looks ahead to continue being a gamechanger in the logistics industry and reinforcing its leadership position.