Delighting customers, delivering smiles

Being one of India’s premier express distribution and first and last mile logistics companies, catering to diverse cargo shipment requirements for a whole lot of customers across the length and breadth of the country, is just another usual day of business at Gati. What makes it a preferred choice of customers is a perfect understanding of individual requirements and a range of solutions to not only cater to them, but do so in a manner that exceeds expectations.

Individuals are passionate about myriad things and explore even more ways to express and act on them. Every object associated with the activities they hold close is precious and invaluable.

So what happens when it needs to be shipped from one place to another? Who do people trust?

A perfect choice would be an express distribution and first and last mile logistics expert like Gati, assuring safe, on-time deliveries across more than 19,800 PIN Codes in 735 out of India’s 739 districts.

“Our retail special services bear testimony to our promise of keeping customers at the centre of everything we do. No matter what their shipment requirements, timelines or type of cargo, Gati’s specialised solutions help deliver excellence and the delight of working with a partner who understands that moving cargo, is more often than not, all about moving dreams and emotions that customers hold dear, with care and safety”, says Mandar Babre, Chief Business Development Officer, Gati-KWE.

Fuelling wanderlust and the thrill of biking

For customers who seek rejuvenation in bike rides that cover distant destinations across the country, or need to transport their bikes from one location to another, Gati’s ‘Bike Express’ services are just the right fit.

Offering door pick-up and door delivery anywhere across India, along with 24×7 customers support, customers can be assured of safe and reliable movement of their bikes to and from any destination.

Gati’s team of professionals makes sure transporting customers’ dream machines is as easy as ever.

Making that dream college feel a little like home

For students who are dreaming big and planning their bright futures, shifting belongings between their homes and colleges can become an unwelcome, often tedious task.

But they can always leave it to the experts and opt for Gati’s ‘Student Express’ solution.

With special discount packages for students, along with value-added services like next-day delivery for both – home-to-hostel and hostel-to-home movements – ‘Student Express’ can effectively ease the stress of moving out from home to college. Adding to the convenience is an end-to-end approach that also includes packaging support as needed.

Serving those who serve the nation

The contribution of defence personnel to the country’s safety and sovereignty is incomparable and Gati considers it an honour and privilege to cater to their needs.

That’s exactly why the organization offers specialised services to move personal effects of defence personnel anywhere across the country. With a dedicated team to serve the armed forces and a strong nationwide network, Gati ensures on-time deliveries backed by an expertise in handling all different types and sizes of cargo and quick, efficient customer service.

Moving the art that moves you

Transporting fragile and precious art pieces is an art in itself – an art that Gati has mastered with its special ‘Art Express’ solution.

Be it customers who want to ship individual pieces of art or establishments looking to move entire art collections from one location to another, ‘Art Express’ is the perfect choice for carrying out such transportation to and from anywhere in India.

The experts at Gati do a thorough, professional job of handling various forms of art like paintings, sculptures and more and securing it with the right kind of protective packaging before moving it to its desired destination.

Taking reliability a notch higher, the ‘Art Express’ solution also offers special insurance to cover the nationwide movement of customers’ valuable art pieces.

Bringing the nation within reach

Among Gati’s customer-oriented special services are retail services catering specifically to local entrepreneurs.

As these SMEs conduct business and contribute to building an ‘Aatmanirbhar Bharat’, Gati brings them the opportunity to access markets and customer segments in every corner of the country.

With its unparalleled network of associates and channel partners, Gati effectively enables manufacturers, traders and distributors to bridge the gap and transport cargo shipments to various retailers and shops across more than 19,800 PIN Codes in India.

By giving wings to the entrepreneurial ambitions of India’s SMEs, Gati not only supports local businesses but also helps drive India’s economy forward.

Making the most of technology

In the new normal business environment, Gati is taking steps to bolster its specialised solutions with better and more efficient customer service across digital platforms.

In addition a dedicated customer support centre and assistance on phone, email, and website, customers now have the option of instantly tracking their cargo shipments on-the-go, via WhatsApp with Gati’s helpful chatbot, Genie. All it takes to get started is to send ‘Hi’ as a WhatsApp text on 7400012000.

Conclusion

With its retail special services, Gati continues its endeavour to anticipate needs and offer customer-centric solutions that delight customers and deliver smiles.