Powering India’s entrepreneurial spirit with deliveries that delight!

A budding artist who has just set up shop online needs logistics services to send merchandise across the country. Students who have made it to a college of their choice seek transport services as they move out of home to pursue new academic stints. A small manufacturer urgently needs to deliver the prototype of a new product to another branch. A group of friends can’t wait to have their bikes delivered so they can begin the trip of a lifetime!

Different businesses, different people, different needs. What do they have in common?

Well, they have Gati! One retail logistics expert to serve them all!

It’s not an easy feat to offer flawless, impeccable retail logistics services for customers ranging from households to SMEs to multinational corporations. But Gati manages it perfectly. All thanks to its dedicated team of partners and associates.

Empowering India’s entrepreneurs with a nationwide network

Gati works with over 1850 business partners for pick-up and delivery and 350 dedicated channel partners exclusively for retail pick-ups. The network essentially works in tandem with Gati and offers pick-up and delivery services that help bridge the distance between Gati’s business customers and end consumers and its hubs and warehouses at strategic locations across the country.

“What truly bolsters our asset-light business model and sets us apart in the retail logistics space is our team of agents and associates who continue to grow in number and help us establish a presence and serve customers even in the most interior hinterlands and seemingly inaccessible areas of the country”, says Mandar Babre, Chief Business Development Officer, Gati.

For anyone who wants to be part of a team that brings all of India together, Gati offers a plethora of opportunities. A two-wheeler, or a four-wheeler or a retail outlet, backed by unstoppable zeal to run one’s own business in ‘Aatmanirbhar Bharat’ is all it takes! Depending on the resources, aspirations and business operations of entrepreneurs, Gati offers various models of partnership that include Gati Associate and Gati Channel Partner – which could be a mobile kiosk, a counter kiosk or a hybrid kiosk. Those who are geared to give their best reap rewards commensurate with their efforts, because Gati has a fair income and growth sharing model.

This network of partners and associates who are aligned with Gati, but are entrepreneurs in their own right, get the best of both worlds. Gati offers them the backing of a corporate brand, digital support for operations, SOPs, infrastructure and network while they bring to the table their entrepreneurial spirit and presence in the areas that Gati wants to expand into.

Together with its associates, Gati has built a formidable nationwide network offering unmatched reach across the country. With a presence in over 19,800 PIN Codes and 735 out of 739 districts in India through its formidable network, Gati brings all of India within reach, almost literally

Further, Gati’s fleet of more than 2100 vehicles, in addition to India’s largest fleet of trucks for express distribution ensure that no matter what the size and volume of the cargo, it gets to its destination, right on time, every single time.

Retail logistics services catering to diverse needs

Gati’s retail logistics services function more like a cash and carry business. Customers, whether they’re one-time or repeat customers can opt for the services they require and pay as per the services they avail.

With Surface Express, customers can opt for deliveries of parcels of any weight and size across the country, with an Assured Delivery Date (ADD).

Gati’s Premium retail services offer customised solutions with air freight and multimodal transport for end-to-end deliveries including first and last mile logistics for time-urgent cargo shipments, perishable goods, etc.

Gati-KWE Transport Solutions (GKTS) is a specialised retail service that is ideal for bulk shipments and offers significantly cost-effective deliveries with deferred ADD.

A number of industries including pharmaceuticals, healthcare and wellness, automobiles, fashion and apparel, engineering products, machinery, spares, arts and handicrafts, FMCG, and others rely on Gati for retail logistics solutions like full truck load services, air transport services, 24 hour courier delivery, next-day delivery, surface express distribution and more.

For specialised needs of its individual customers, Gati offers a number of unique services.

• Premium Flexilite – Fast and cost-efficient service with exclusive air movement and time-bound deliveries of smaller parcels.
• Student Express – Affordable service to ship books, musical instruments etc., which entails multimodal air and surface movement along with hostel/home pick-up and delivery.
• Desk-to-Desk Cargo – Exclusive small shipments delivered via surface movement and ideal for households or industries to send samples, gifts or any other small cargo shipments.
• Laabh – Exclusively designed to meet the regular shipping requirements of SMEs or individual households, with single price across India.
• Bike Express – A specialised service to transport two- wheelers across the length and breadth of the country – safely, quickly, and reliably.

Retail logistics services equipped with digital technology

When it comes to managing a multitude of transactions and deliveries to be concluded on-time and without errors, day-in and day-out, a focus on integrating the right digital tools and technology becomes the need of the hour.

Gati is a step ahead of the game when it comes to adapting digital tools. Its software and technology solutions help streamline operations, reduce inefficiencies and ensure effective coordination and information sharing across the network so as to enable swift and seamless deliveries.

Sales team members, Gati Associates, Channel Partners and customers can rely on digital support for retail logistics services through a host of facilities that include:

• Live delivery update on cargo shipment
  
• Online tracking and delivery update through SMS and email
  
• Electronic POD (e-POD)
  
• Electronic invoice for paid and FOD
  
• Pickup request through gati.com
  
• Online rate calculator and service availability check
  
• Updates on mobile, through Gati app
  

The one-point agenda: customer delight

No matter where Gati’s customers are, help is never too far away. Not only can customers seek help at Gati’s network offices across the country but also get 24×7 support from a centralised team set up exclusively for retail customers. Facilitating immediate pick-ups, pick-ups on call, resolving complaints and making sure that claims are handled within the specified turn-around-time are just some of the ways in which Gati exemplifies its commitment to delivering excellent customer service.

The key to keeping customers’ smiles intact is not in doing a job well – that’s a given. What matters is going beyond what is expected. Understanding the customers’ requirements and offering them solutions and services that are truly aligned to their business supply chains. With numerous value-added services like Freight on Delivery, Cash/Cheque on Delivery, Draft on Delivery, Holiday/Sunday pick-up and delivery, Appointment-based delivery, Extra Service Locations and Remote location delivery and Choice to opt for OR/CR (Owner Risk/Carrier Risk), Gati’s retail logistics services have emerged as the preferred choice many Small and Medium-sized Enterprises as well as market and industry-leading domestic and international customers.

Conclusion

As customers’ business and personal logistics services and first and last mile delivery requirements change in the new normal, Gati, too, is all set to offer seamless retail logistics solutions that are relevant, convenient and reliable.